FAQ
Here are some answers to frequently asked questions.
If you have any further questions, please do not hesitate to contact us by telephone on +33 (0)4 50 51 43 84 or by e-mail at info@lestresoms.com
DOES THE VILLA HAVE A SWIMMING POOL? IS IT HEATED?
WHY DON'T WE ALLOW PARTIES AND FESTIVITIES?
CAN WE ACCESS THE HOTEL'S FACILITIES?
Lake view ? Far from the lake ? Direct access to the lake ?
BOOKING AND CANCELLATION CONDITIONS ?
IS THERE A CLEANING SERVICE DURING THE STAY?
IS THERE A CLEANING FEE AT THE END OF THE STAY?
Les animaux sont-ils acceptés ?
Does the villa have a swimming pool? Is it heated?
Indeed, we have a private swimming pool for each villa, heated to 24°, the pool has a surface of 10 m².
Why don't we allow party or Bachelorette party?
We wish to respect our neighbours and the furniture of the Villas des Trésoms, it is a question of respecting a Charter of good conduct.
Can we access the hotel's facilities?
You can enjoy breakfast for an extra charge of 25 euros per day and per person.
For the starred gastronomic restaurant La Rotonde by Éric Prowalski and the bistronomic restaurant l'Atelier, you can book your table in advance or you will be unavailable during your stay.
We also offer a restaurant menu with the Villa Summer Menu.
Access to the hotel's outdoor swimming pool is reserved exclusively for hotel guests, although you can use a private swimming pool in your villa.
The spa is only accessible if you have booked a massage of more than 60 minutes or for 20 euros per person for access limited to 8 people.
Free parking is available on site.
Lake view ? Far from the lake ? Direct access to the lake ?
Some rooms have a view of the lake.
Access to the lake is possible from a path in the forest, to reach the Marquisats beach in 10 minutes on foot.
The Villa "Comme un Jardin" has 4 king size beds (180x200) with the possibility to transform 3 king size beds into 6 single beds, and it also has 2 convertible sofa beds. It therefore sleeps 8 adults and 4 children.
The Villa "Comme un Voyage" has 4 king size beds (180x200) with the possibility of transforming 3 king size beds into 6 single beds, and it also has 3 convertible sofa beds. It therefore sleeps 8 adults and 6 children.
Arrival is from 6pm and departure until 10am.
Booking and cancellation conditions ?
The full amount of the stay is paid before arrival, there is no cancellation possible.
For direct bookings more than 60 days: 50% of the amount is paid at the time of booking and 50% of the amount at 2 months before arrival.
For direct bookings within 60 days: 100% of the amount must be paid at the time of booking, the booking is non-cancellable, non-refundable.
A deposit cheque of 3 500euros will be requested on arrival.
Is there a cleaning service during the stay?
There is no cleaning service during your stay.
Is there a cleaning fee at the end of the stay?
2 days: 120 euros
3 days and more: 200 euros
Pets are welcome, with a supplement of 15 euros per day and per animal.
